Worktools won't update

[dianebrat]

I've just received a Sprout Pro G2 to do some 3D work and I'm having problems getting it properly updated.

I've even wiped it twice and started over to see if I can resolve the issue but gotten nowhere.

I've installed worktools on a fresh Win10 install by using the 2018 ISO from the support site but it says that Control, Capture, and 3D camera apps all need to be updated but it when I click update they download, then try to install and fail, it's clear from the version numbers that they're a bit behind, but I can't find any logs telling me why they failed or how to resolve it, any tips would be most appreciated.

Also does anyone know or have a copy of the purple wallpaper on all the images? I can't find it anywhere on the machine or with a google image search.

[Dmaster19]

What version of the System Software is installed? Can you check if there are any yellow bangs in Device Manager?

[dianebrat]

No bangs, all the drivers look good, The system software is the recent one that installed when I added it, but I'll get confirmation on the version when I get home tonight.

[dianebrat · Accepted solution]

I can't say for sure how this could have been resolved, but I received my HP Recovery kit for the OS and using it and the products to deploy off of it, everything is now working as expected from a clean build.