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07-02-2020 11:14 AM
@CR104, Welcome to HP Support Community!
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, use the document https://support.hp.com/in-en/document/c04718479 for help.
Keep me posted.
TEJ1602
I am an HP Employee
07-02-2020 01:37 PM
You can check with any local store or reach out to the HP Support in your region.
I hope that answers your concern adequately. Let me know!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee