09-13-2016 12:26 PM
I ordered new recovery media kit via hp support online for my HP ENVY TouchSmart 15-j073ca Notebook PC.
After received the flash drive I tried the steps I got the error message 0xffee018
When i brought the laptop it came with Win 8.1 and i upgrade to win 10
is there Dim tool to fix this?
09-13-2016 09:46 PM
Have you changed out some hardware in that laptop prior to doing a reinstal of the OS?
The HP DMI tool is only available to authorized HP personnel.
It would be best to contact HP Support for the error. If the recovery media is wrong or faulty in some way, they will exchange it.
09-14-2016 12:59 PM
I dont know what number you are calling or what country you are in, but I would continue to contact them.
If your number does not work, try the msg or email option via this link...