0xffee018

phreveonon · ‎09-13-2016

I ordered new recovery media kit via hp support online for my HP ENVY TouchSmart 15-j073ca Notebook PC.

After received the flash drive I tried the steps I got the error message 0xffee018

When i brought the laptop it came with Win 8.1 and i upgrade to win 10

is there Dim tool to fix this?

Photoray002 · ‎09-13-2016

Hello Phreveonon,

Have you changed out some hardware in that laptop prior to doing a reinstal of the OS?

The HP DMI tool is only available to authorized HP personnel.

It would be best to contact HP Support for the error. If the recovery media is wrong or faulty in some way, they will exchange it.

phreveonon · ‎09-14-2016

no hw changes in my laptop..

but it came with win 8 and i updated to win 10. is that a problem ?

couldnt reach the correct Customer Support #... i brought this media recovery kit via hp support online

Photoray002 · ‎09-14-2016

I dont know what number you are calling or what country you are in, but I would continue to contact them.

If your number does not work, try the msg or email option via this link...

phreveonon · ‎09-14-2016

Option given by hp support

Send the laptop to HP for $270 to fix it..

Photoray002 · ‎09-14-2016

Is that what a Rep told you or the info in the support page?

I would ask to speak to someone about the issue to find out if the media is working.

Other than that, I could not help you here.

Sorry.

phreveonon · ‎09-14-2016

Yes it was the option from the Rep via phone.

Photoray002 · ‎09-14-2016

Best I can offer is to ask to speak to the floor manager and explain the situation to him/her.

See if they can exchange the USB recovery media of if they can advise any other info.