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LOT32UA#ABA
I have had this laptop for a little over a year now, I have never had any issues with it until the other day. My laptop will not turn on, I have tried multiple things I have read online and I can’t get it to power on. I have tested my power supply and it is good. When I plug the charger into it the little light on the side turns orange showing it is charging, but when I hold down the power button nothing happens. There’s no light on the keyboard and nothing on the screen. The screen just stays black. Please help
1 REPLY 1
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@Mehmedival

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out! 

 

As I understand the computer isn't turning on anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you reset the computer to release excessive static?

 

While you respond to that, The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


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