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collinreynolds
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Active pen broken tip

HP Recommended
ProBook x360
Microsoft Windows 10 (64-bit)

I have an Active oen with my ProBook x360 and the tip has broken off. How can I extract the shaft that is still in the pen

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PC_Queen
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Hello,

 

If your unit is under warranty - pls contact tech support and the pen can be replaced - cannot be repaired.

 

Regards,

PC_Queen

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem
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Marissalida
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My boss had this same problem and was tired of waiting for the replacement to come in. There's no way to take the pen apart without breaking it more.

 

He carefully superglued a replacement tip to the old broken one inside the stylus and let it dry. He pulled it out with ease and was able to put a new tip in. 

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blakgold
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I have only had this pen for a few months and the tip has already broken off inside the pen. How do I get  a new pen or learn how to dig out the tip and replace it?

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KrazyToad
HP Support Agent
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Message 5 of 5
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@blakgold

 

Since this is a hardware issue I suggest you contact HP Support for replacement Pen

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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