cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
uberg
New member
5 2 0 0
Message 1 of 2
402
Flag Post

App blocking

HP Recommended
HP Slate 17-l000 All-in-One Desktop PC series
Android 4.1 and older

I have followed the procedures to reeboot the hp Slate 17 and I get the normal startpage.

 

However when I download apps and run programs i get messages like:

 

Google Play shop has stopped

Google maps has stopped

MX Player has stop

and more ............

 

These messages make it impossible to use the tablet

 

Hope someone can help me

 

 

0 Kudos
1 REPLY 1
Jeet_singh
Retired
Retired
21,068 21,032 1,398 2,347
Message 2 of 2
Flag Post
HP Recommended

Hi @uberg,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the Apps not working on your HP Slate 17. Don't worry as I have a few suggestions which should help you resolve this issue.

 

I would like to know the following information to assist you better:

  • Did any updates happen recently?
  • Any other changes or software that was installed?

In the meantime, let's try these steps here: 

 

Perform a Hard reboot

  • A hard reboot can resolve many startup issues. Press and hold the power button for more than eight seconds. After the tablet fully shuts down, wait a few seconds, and then press the power button to turn on the tablet.

    If the tablet does not start, continue with the next step.

If the issue persists, I would suggest you could try to perform a Factory reset on the Slate 17, for more please click here:  HP Tablets - Performing a Factory Reset on Your Tablet (Android KitKat, Jelly Bean)

 

If you have followed the steps suggested and still having the issue. i would recommend you contact our HP phone support for further assistance. 

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation