• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-10-2017 12:53 PM

HP Recommended
Product: HP Elite 1000 G2
Operating System: Microsoft Windows 10 (64-bit)

Error page after BIOS update: "Product Information not valid". I cannot even get into the BIOS to boot from a USB device. The pad just contineously restarts and cannot even power it off completely. Also after the Product Information not valid page it gives you the option of pressing ENTER, when doing so it throws up an error after a series of text "FOTA Capsule Update Process Failed". Furthermore its power adapter is plugged in and the battery I'm assuming is fully charged as it was so just before the BIOS update. Any help is appreciated.

2 REPLIES 2

‎12-29-2017 09:29 AM

HP Recommended

Same.  Submitting to HP support.

‎12-29-2017 09:47 AM

HP Recommended

Hi,

 

Sorry to hear that.

 

I haven't managed to solve it yet but I also did put up a more detailed post couple of weeks ago "https://h30434.www3.hp.com/t5/Windows/HP-Elitepad-1000-G2-stuck-in-a-loop-on-restart-after-BIOS/m-p/..." and hoping someone will reply, nothing yet.

 

If you happen to solve it please let me know, I'll try to do the same at this end. All the best.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->