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‎07-19-2020 09:34 PM

HP Recommended
Product: HP Pavilion 15-cs1063cl
Operating System: Microsoft Windows 10 (64-bit)

My computer was fine until after a recent update for windows that i tried to install(by choosing restart and update) about two weeks ago, which led to the computer completely denying to finish the update after me leaving it overnight, so i troubleshooted and reset my files, it was ok for a bit but a day after it got so slow... a day ago i try using it but its so slow and eventually it freezes for an hour so i power off manually (which usually makes my computer boot back up really slow) and then im stuck with countless blue screen errors, and eventually down to finding out that the OS cant even be found in the computer...im so upset with windows and hp.. ive been dealing with this for about a week, I need my laptop, someone please help:(

1 REPLY 1

‎07-22-2020 08:39 AM

HP Recommended

@Vindalious

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c01443463

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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