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lonnekemckinney
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Can't move mouse while typing

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Hp Stream Laptop 11ah013wm
Microsoft Windows 10 in S Mode

Hello, I bought this laptop just so I could play games. My problem is that when I'm holding any key on the keyboard, I cannot move the mouse. This makes it very hard to move around in most games. I googled my issue last night and a lot of people were saying to turn off "palm check". I've looked everywhere in the mouse and touchpad settings for that and I could not find it. I also watched a tutorial on YouTube and I followed their instructions to get to where it is in the settings, but something they clicked on was missing in my settings. Please help me.

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A4Apollo
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Hey there! @lonnekemckinney,

 

Have you tried checking with an external keyboard and mouse?

 

Why do you need to use the keyboard and touchpad at once?

 

If you are playing a game and if it needs touchpad and keyboard used at the same time. Try the steps recommended below.

 

If your PC came with a Synaptics Touchpad, try to:

 

1. Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to minimum and test the game.

Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults

Change the value of the first 3 string entries of PalmKms to 0.

 

If you have an ELAN touchpad, try to:

 

2. Adjust the PalmTracking option under Additional Tab on the ELAN Smart Pad settings to the minimum and observe.

If the problem remains, consider removing the Touchpad driver under Control Panel (large icon view) > Programs and reboot. Windows will now use the generic Touchpad driver. Try the game and observe.

 

 

Also, try making few Registry changes on the PC.

Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Defaults

Change the value of the first 3 string entries of PalmKms to 0.

 

I recommend creating a backup of your registry if you not comfortable making changes.

 

 Try updating the BIOS and touchpad drivers on the PC to the latest version.

 

Update the BIOS using this link. Click Here

 

Update the touchpad drivers using this link. Click Here

 

You can also try updating the drivers to the latest version using the HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to know more information about touchpad issues with the PC.


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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