Chromebook prints only blank pages

[ah]

The problem is in the subject.  My printer works fine from my laptop but prints only blank pages from my Chromebook

[greenturtle]

Hi,

Thanks for using the forum.

Hope you have setup an ePrint account, it is needed to print from Chromebook.

Here's some relevant videos for you:

Printing from Chromebook

https://goo.gl/YaZbuk

Scanning from Chromebook

https://goo.gl/fH4F1R

Hope that helps.

Please click the “Accept as solution” if this has helped solved your problem and “Kudos Thumbs up”  as an encouragement.

[ah]

The printer prints but only blank pages.  The pages printed with my laptop are not blank

[greenturtle]

Hi,

Were you printing through  the printer's email account?

If it was, was it still printing blank pages?

Thanks.

Please click the “Accept as solution” if this has helped solved your problem and “Kudos Thumbs up”  as an encouragement.

[ah]

>> through  the printer's email account? <<

What do you mean?  I click ctrl P and select Desskjet 3050 J610 series. The printer prints a blank page

[greenturtle]

Hi,

In order to print through a Chromebook with your HP Printer, you need to setup an ePrint account for your printer.  Ctrl + P command doesn't work on Chromebook (it's a Windows OS command)

The following document will walk you through in setting up this ePrint account:

http://support.hp.com/us-en/document/c03721293

After you have setup your ePrint account, your printer will be assigned an Email address.   It is now a Cloud Ready Printer.

Having the printer email is just the first step.

Watch the video for setting it up on your Chromebook and how to print.

Printing from Chromebook

https://goo.gl/YaZbuk

Hope that helps!

Please click the “Accept as solution” if this has helped solved your problem and “Kudos Thumbs up”  as an encouragement.

[ah]

Thank you but this document http://support.hp.com/us-en/document/c03721293 is for is for HP web-enabled printers that support HP ePrint I followed this link: If you are unsure if your printer is supported, go to Mobile Printing Solutions Compatible with HP Printers. found my printer (deskjet 3050) clicked HP Print for Chrome, went to Using HP Print for Chrome followed the steps and printed another blank page

[ShlomiL]

Hi,

Try printing a self test report, can you see any color as shown by the sample below:

1. Make sure you have plain white paper loaded in the input tray.
2. Press and hold both the Power button () and the Cancel button () simultanly for 10 seconds. The extended self-test report prints.
   Figure : Example extended self-test report

   

[ah]

 Yes it prints but it's not from my chromebook

[ShlomiL]

Hi,

Did you tried printing another page to deny an issue with thespecific page?

Do you print a standard website html file? a PDF document?

What happens if you try printing a web page such as http://www.google.com for testing?

Additionally, may you see any difference if you try selecting Blank and White printing instead of color?