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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-08-2017 08:11 AM

HP Recommended
Product: Compaq 8 1400 Tablet
Operating System: Android 4.2 Jelly Bean

Hi there, I just bought a Compaq 8 1400 Tablet in China recently. When I open it back home in Singapore, I notice that the OS installed seems to be one that is specfic for China, i.e. it does not come with Google Play nor Chrome nor Gmail. I tried to check in hp.com for software update but in vain. Can you advise me what can I do to get the normal Andriod OS that comes with Google Play, Chrome, Gmail?

3 REPLIES 3

‎08-10-2017 09:52 AM

HP Recommended

Greetings @ytsiong, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to install or use Google play or Chrome or Gmail, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you checked HP Website for a different image for the tablet?

 

For the model of tablet you are using there are no images available for download on HP Website.

Recommend you perform a factory reset on the tablet by following the procedure mentioned under "Resetting a Compaq 7, Compaq 7 Plus, or Compaq 8 Tablet" section of this HP Article. 

Once reset is done, configure the tablet for a different region and check if it resolves the issue you are facing. 

If the issue persists, please contact our phone support for further assistance. 

 

Keep me posted. Good Luck.

Chimney_83
I am an HP Employee

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‎08-27-2017 11:27 PM

HP Recommended

Hi Chimney, thanks for the advice. Unfortunately, the propose solution does not solve the problem. I will have to find some time to call into HP helpdesk.

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‎08-28-2017 12:42 PM

HP Recommended

Thanks for the reply, please do contact our phone support in your spare time and let me know how it goes. 

Chimney_83
I am an HP Employee

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