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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-18-2020 12:45 PM

HP Recommended
Product: Laptop 15-da0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with my cores.

I have 4 but on my task manager only show me 1 is in use.

And I don t know what to do....

Some of my games start crashing from a while and I have the laptop almost for February this year.

If can someone help me I will be thankful.

1 REPLY 1

‎09-21-2020 10:32 AM

HP Recommended

@Aiko3

 

I reviewed your post and I understand that only one core is in use and the games are crashing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number of your computer?
  • Does this happen only when you play games?
  • What games are you playing on the computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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