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Mtominey
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Display screen

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Hello, just wanted to ask a quick question. I seem to have a problem with laptop screen. The display screen isn’t working. My screen is just black. I connected it to the tv and it seems to work. But, it doesn’t when not connected. 

Thanks

 

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Echo_Lake
HP Support Agent
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@Mtominey

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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