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12-07-2016 10:08 AM
I have several HP Elite x2 1012 g1 tablet computers running Window 10 Pro x64 that I can't seem to get the silver HP Active pens to work on. These pens came with the tablets. I've double checked the batteries in the pens (this includes the bluetooth batteries in the cap and the AAA). After I add the pen in bluetooth settings, it doesn't register on-screen. Touch works with my fingers but not with the pen, even though it says it's connected. If I press the button on the cap of the pen one note launches, so there's definitely some communication happening with bluetooth. I've already run the HP updates and Windows updates in hope it would solve my problem, but alas, it's still not working. Any ideas? I've even gone as far was factory resetting one of the tablets and adding the pen at the Windows 10 initial set up screen but I get the same results. Any help would be appreciated.
03-04-2017 10:59 AM
I'm french and since I have arrived in Canada my active pen doesn't work anymore, I have exactly the same problem, connexion bluetooth ok but nothing anymore with touch screen, I recently bought a dock for my Elite x2 could it come from that ? All is updated on my computer.
Please let me know if you have found a solution ?
Thanks in advance.
03-27-2017 08:12 PM
In my point of view the battery has a low autonomy one or two months depending on how you use the active pen.
Let me know!
04-13-2017 05:04 AM
Hi - I had the same problem, MS Note opened when I pressed the button on top but the pen would not write on the screen.
I found that the Pen has two sets of batteries in it.
The Stylus is powered by a AAAA battery that you get to by undoing the pen just as you would with a regular pen to change the refill. Watch out for the small spring, which I managed to lose and had to replace with a spring from a regular pen.
Then the button on the top, which is Bluetooth, is powered from two button cell batteries, SR527SW, that you can get to by using a crosshead screwdriver in the cross on the opposite end of the pen top to the button.
Hope this helps.
10-04-2017 01:56 PM
HI I haev teh same problem. I have repalced batteries adn bluetooth now works but not teh stylus.
I will try (yet) another battery god this machine is expensive to run. Just fed up and Noted that no HP staff resopnd to this thread... mind you who woudl work for HP when the products are so poor?
03-19-2018 02:25 AM
I have the same problem which I have 'solved' by plugging in an external mouse; with that plugged in, the pen then works. I can even unplug it and the pen still works. I hope this is not the solution, and I do not know how long this 'solution' will work, but give it a go and see.