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05-29-2017 12:32 PM
When I close my cover or even just leave the phone sitting, the screen does not shut off. I have set the lock screen timeout to 30 seconds, and the screen will go from whatever I was on last (i.e. email or texting), to the lock screen. There it sits indefinitly. How do I fix this?
05-29-2017 04:03 PM
The only way I have found is to restart by holding the powerbutton until it restarts.
This is sad but It seems to be a common problem sice the so called creators update. Lets hope microsoft will ship an update soon, it is sort of urgent if there shall be a massiva number of returned phones.
Since the update a restart or two per day is what is take - sad, really sad.
07-18-2017 11:15 AM
I am having the same issue. It did not start happening until I started using the folio case. I have noticed that for the most part it does not happen as long as I do not open and close the case too many times over a short span of time, but from time to time the screen simply remains on, even with the case closed. Still, it should not happen at all.
I will be looking forward to an update that fixes this, as my main concern is battery life being wasted.
07-18-2017 12:20 PM
This happens with my phone in or out of the case. Also it has started doing it backwards. The screen will not turn on even though I can hear the click from the finger print recognition. Also the red light for the facial recognition comes on. Again, the only way to fix it I have found is to soft reset the phone.
07-18-2017 12:26 PM
So, the folio case is not to blame. Thanks for putting my mind at ease with that. I was beginning to think that a folio case that causes my phone to misbehave was far too expensive, on top of the 60 +/- CAD it cost me.
I stopped using the iris recognition and it did help reduce the recurrence of the problem. And yes, soft reset is the way to go.
07-19-2017 03:05 AM
Agree, since I did a reflash I havent used the iris login, only fingerprint.
I have not seen this particular issue any more - good, only some occational freezes for unknown reasons - usually resumes working after a little while. Maybe something with internet explorer since it is usually while browsing.