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09-01-2017 10:46 AM - last edited on 09-01-2017 11:51 AM by danny-r
I have the same issue screen blinks black but then turns back on when locking
also screen does the reverse goes black and never turns back on however i can here the audio such as screen capture
I am using the folio case
i guess i could try to not use it but it is my only case so i would have to get a new one
please hp if your listening this is a big issue
i have reset my phone several times and turned many features off
the issue always comes back
09-01-2017 08:09 PM
I have been struggling with this issue from the moment I received my phone. This happens with or without the case, Iris scanner or fingerprint log in. I have trouble shooted it every way possible, but it appears HP doesn't care about it because they have yet to address it, whether in the forums or direct communication. The fact that it is still an issue tells me they have no intention on fixing it.
09-02-2017 08:46 AM
09-04-2017 10:22 AM
I spoke with HP support and they could not figure out what was going on. They will be calling me tomorrow to do more troubleshooting. If they can not figure it out, they said they will replace my phone. I will keep you all informed.