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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-31-2017 05:58 AM

HP Recommended
Product: HP ElitePad 1000 G2 Tablet
Operating System: Microsoft Windows 10 (64-bit)

Hi folks,

hope u can help me out. On my elitepad appears an error after i updated my Bios. I got the same issue last year on my Pavillion.

 

This pops up when i start my elitepad:

 

Product Information not valid

 

The following product information programmed into the system board is missing or invalid.

 

System Board (00A) - Product Name

System Board (00A) - Product Serial Number

System Board (00A) - Product Number

System Board (00A) - System Board CT Number

 

EINGABETASTE - Systemstart fortsetzen

 

Fore more information, please visit www.hp.com/go/techcenter/startup

 

On my Pavillion i used successfull BCU to change the missing information into the Bios system, unfortunetly this isnt working on my elitepad. If i try to get the config its says that my sytem not supported???

 

BiosConfigUtility.exe /getconfig:new.txt

ERROR msg:"System not supported. Unable to connect to HP WMI namespace: "root\HP"

ERROR msg:"BCU return value" real="23" translated="23" /

 

have tried several versions of BCU , but there is always the same error.

wmi I also restarted, nothing.

Also i tried to create with rufus a freedos USB, but it wont start from USB....

 

I'm very disappointed with HP....

 

 

Hope u excuse my english.

 

best regards Vlad

 

Gruß Vlad

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