Factory Reset Bug

[GalaxyAngelz241]

Every time I factory reset my pc and say to delete everything but my personal files and reinstall windows it goes through and when I get to the sign in screen I see that I can’t connect to WiFi. Whether it’s plugged in through Ethernet or Wireless.

[KrazyToad]

@GalaxyAngelz241

Welcome to HP Community

Have you tried connecting to other Networks?

May I know who is your ISP? Do you have other devices that are connected to your Network?

If other devices are working fine with your Network, then I suggest you backup your data manually and do a complete Reset once again

Keep me posted how it goes 😉

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[GalaxyAngelz241]

Ok so, it completely shows 0 networks I’ve had this happen with the same product not being restorable I had to return it and buy one again. If I was to back the things up that won’t help the driver missing or anything. I also wanted to include that my ISP is Xfinity and I can’t sign in at all, even with the correct password.

[KrazyToad]

@GalaxyAngelz241

Was the Notebook working earlier before you attempted the Reset?

If it was working earlier, then I suggest you perform a System Recovery using the HP Recovery Media.

If you have not created the Recovery Media, you can contact HP Support to order one.

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.