• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Microsoft Windows 10 (64-bit)

Hello there, So recently I tried to open up my game that I downloaded from "Origin", Battlefield 1.

The game is a trial, I got 10 free hours, I wanted to see if its worth to buy it.

I waited about a day so the game will download but when I tried to open it up it said that I have problem with my NVIDIA driver. I updated the Drivers, removed the old and everything.

But now I got a new error. This: "Please update your Microsoft Basic Render Driver driver   Detected Microsoft Basic Render Driver driver version Unknown. The required driver is AMD, Intel, Nvidia, etc. or later. Please update your drivers at amd.com, intel.com, nvidia.com, etc. before playing the game"

 

I saw there is that Update Nvidia driver thing.. But I got an error before that about the Nvidia driver and I removed all the drivers of Nvidia and downloaded the needed driver for my GPU.

My specs:

Intel Core i7 7700 3.6Hz

HyperX Predator (8x2) Memory 3000Mhz (16gb ram)

Asus GeForce GTX 1080 STRIX Rog 8Gb

 

Please help me. Thank you.

1 REPLY 1
HP Recommended

 

@HeytzDannie

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand a Game does not work and you need help with the same,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Is the issue limited to Battlefield Origin or do all your games go through these issues?

When was the last time it worked without these driver issues? And did you attempt a system restore to sort it out?

 

While you respond to that, I recommend you check the recommended requirements of the game and ensure it matches your product specifications,

That said, if it matches the requirements and yet doesn't work, however, other games work fine - you may want to Contact the Game manufacturer for a solution.

If none of the games are working anymore, I suggest you perform a System restore followed by a System refresh to resolve the issue.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.