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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-26-2015 05:55 PM

HP Recommended

Last week I got and pop up on my HP Slate 7 Voice Tab to upgrade from jellybean to kitakat. When I pressed upgrade, after some processing it went into an error mode. I took online help and tried to recover the system using SD card, but still it gives some error like:
E:Error in/temp/sideload/package.zip
Pls. guide.
Model is HP Slate 7 6102ra voice tab
Thank you
can someone plz help me here

 
 
3 REPLIES 3

‎03-02-2015 11:58 AM - last edited on ‎03-14-2017 03:10 PM by HP Administrator

HP Recommended

Hey @spandit ,

 

Welcome to the HP forums.

 

I understand you're experiencing issues with your Slate 7 6102ra VoiceTab after attempting to update to KitKat.

 

TO confirm you have taken the correct steps please see the guide below:

 

1. Download the update.zip for your device and copy the file to the root directory of an empty micro-SD card (at least 1 GB, FAT 32 format). Do not unzip this file. You can find the update.zip for your device here: HP - Drivers & Downloads.

 

NOTE: You will need the exact model number to locate the correct package. There are multiple update.zip recovery images available. Ensure you select the correct download for your region. If your tablet does not boot after attempting to update you may need to try both the KitKat and JellyBean images. For information on finding your product or model number click here: Finding Your HP Product Model Number.

2. Fully charge the tablet and then disconnect the power from the device.

3. Power off the device.

If your tablets micro-SD slot is on the side or bottom of your tablet skip to step 5.

 

4a. Place the tablet on a flat surface, display panel side down, with the release notch towards you.

NOTE: Before positioning the tablet with the display panel facing down, make sure the work surface is clear of any foreign objects. Failure to follow this caution can result in damage to the display panel assembly.

4b. Remove the back cover. Use the release notch to remove the back cover.

4c. Insert the micro-SD memory card into the reader slot.

4d. Reverse the procedure detailed above to install the back cover and continue to step 6.

 

5. Insert the micro-SD card into the micro-SD card reader.

6. Press and hold the volume up button and power button at the same time.

7. When the HP logo appears on the screen, release all the buttons.

8. When the Android system recovery menu appears, use the volume down button to highlight "apply update from external storage".

9. Press the power button to validate "apply update from external storage".

10. Use the volume down button to highlight the software recovery file, update.zip.

11. Press the power button to select the update.zip file and launch the recovery.

NOTE: Wait until the entire recovery process finishes. The device might seem unresponsive at times (multiple reboots and black screens) when it is performing the update.

 

If this does not resolve the issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.

 

Thanks.

Great-Deku-Tree
I work on behalf of HP

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‎08-17-2016 10:15 AM

HP Recommended

i can't find the update.zip file in this link please advice

‎08-17-2016 10:40 AM

HP Recommended
@mnicola901 wrote:

i can't find the update.zip file in this link please advice

What is the exact model number of your device?

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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