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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 08:20 AM

HP Recommended
Product: elite x2 with usb-c dock
Operating System: Microsoft Windows 8.1 (64-bit)

I cannot get the HDMI port to work on this usb-c dock with an elite x2 tab.  dport works,  Latest bios installed and no drivers are missing that I can see in Dev. mgr. everything else on the dock is working.  I now have only the hdmi port connected to an hp elitedisplay monitor with an hdmi to dport cable .  No monitor is detected.  Displaylink also does not detet any external monitor.  Please help.

Thanks,

2 REPLIES 2

‎11-10-2017 02:49 AM

HP Recommended

The problem is that HDMI to DisplayPort conversion needs an active adapter, which the HP USB-C-Dock does not have. 

I solved the problem by getting a new model of HP USB-C dock which has 2 DisplayPort adapters. 

If you cannot  get that hardware, you can try using a HDMI to DVI cable to connect your monitor (If the monitor supports DVI). HDMI "should" be compatible to DVI without the active adapter.

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‎01-31-2019 12:36 PM

HP Recommended

how can I get an active adapter?

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