HP 10 G2 wont charge

[douglasfunk]

I have an HP tablet 10 G2 2301 it stopped charging with the supplied adapter and cord.  Now it won't start so i called HP support but they won't take it for repair because i don't have the S/N.  The person who owns this tablet tossed all the boxes and documentation.  What can i do to get HP to accept for reapair?  It may or may not be under warranty.

[Jeet_singh]

Hi @douglasfunk,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with HP tablet won't charge. Don't worry I'll be really glad to help you with this.

As I see that you have diagnosed the issue and you have already contacted our HP phone support for further assistance, Unfortunately, you are not able to find the serial number of your product. Usually this information is also available on the tablet. 

For more details, please go through the Maintenance and Service guide of your tablet and then scroll down to Chapter 3 - Illustrated parts catalog and look under Locating the serial number, product number and model number. 

This will actually provide you with the information which you are looking for. However, if you come across any issue please don't hesitate to reach out to us again.

Alternatively, Just wanted to know if you have followed all the steps suggested in the support document for - HP 10 Tablet G2 PCs - The Tablet Does Not Charge

Please respond to this post with the details for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[douglasfunk]

I did go through all of those suggfsetions.  I even purchased a charger from HP. Nothing helps.  I just need to get this to HP to see if there is a possibility of repait whether under warranty or not.  

[Jeet_singh]

Hi @douglasfunk,

Thank you for replying,

As I understand you have gone through the steps suggested and still having the issue. I would personally suggest this could be a possible hardware issue. I would recommend you contact our HP phone support for having this repaired. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[douglasfunk]

I've been through this also.  I DO NOT have a serial number and HP won't accept this for repair without a serial number. 

[Jeet_singh]

Hi @douglasfunk,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,