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Phil747
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HP 8 in Bootloop

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HP 8 Tablet
Android 4.4 - 4.4.4 KitKat

Hi, my Tablet running android 4.4.2 is in a bootloop.

 

Managed to get ADB slideload going but all images I tried have triggered the following error:

 

E: Footer is wrong

E. Signature Verification Failed

Installation aborted 

 

Any suggestion what I can do to fix the bootloop?

 

Ideally, I'd like to avoid having to wipe the tablet.

 

Thanks

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Raj1788
HP Support Agent
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@Phil747,

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips for the technical queries.

 

I understand the tablet is booting up in a loop.

 

Are you facing this issue after an update?

 

In the meanwhile, let's try resetting the tablet, click on the HP document to reset the printer.

 

Keep me posted.

Let me know, how it goes!

Have a great day.

Raj1788
I am an HP Employee 

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Phil747
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Hi, thanks for your response.

 

I don't want to factury reset my tablet. There must be a way to get out of a bootloop using the adb sideload feature.

 

All I need is a recovery img for Android 4.4.2. The one I am using gives me an error:

 

E: Footer is wrong

E. Signature Verification Failed

Installation aborted 

 

Can you perhaps point me to the right recovery img?

 

Thanks

Philipp

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Raj1788
HP Support Agent
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@Phil747,

 

Thanks for the reply.

 

I would personally suggest you contact our HP phone support for further assistance. 
If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.


Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

They will be happy to assist you immediately.

Keep me posted on any other assistance.Hope that helps! 

 

Have a great day!

Raj1788
I am an HP Employee 

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Phil747
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Thanks for your suggestion but this is not really helpful. I know what to do and do not need support to advise me ... all I need is someone to point me to the correct android recovery image, if something like it exists. 

 

 

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Raj1788
HP Support Agent
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@Phil747,

 

Thanks for the response.

 

Have a great day!

Raj1788
I am an HP Employee 

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