cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Keokex
New member
2 1 0 0
Message 1 of 3
374
Flag Post

HP Active Pen Buttons not working

HP Recommended
HP 1FH00AA Active Pen
Chrome OS

I am using the active pen on an HP X2 cromebook. The tip writes on the screen but the buttons do not work   

is there a setting to turn on? maybe an app to install?

 

0 Kudos
2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,614 3,972
Message 2 of 3
Flag Post
HP Recommended

@Keokex Which version of the HP x2 do you have? I'll need the complete model name, here's what makes the difference:

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Alternatively, you can find the list of compatible stylus for each HP laptop on this link: click here to verify,

And if the device is compatible and yet the buttons aren't working: click here to troubleshoot.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Keokex
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

the X2 model name is:

HP Chromebook x2 Model 12-f014dx

ProdID 3PH11UA#ABA  **Edited

 

Thank you

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation