• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-18-2017 07:39 AM

HP Recommended
Product: HP Elite X2
Operating System: Microsoft Windows 10 (64-bit)

Hello all!

 

I am having a problem with the HP Elite X2 and Verizon Wireless. I suspect this is a driver issues for the SnapDragon.

 

The company that I work is issuing out HP Elite X2 tablets with the SIM card slot for mobile internet access.

 

However, 50% of the time when the tablets go in to sleep mode (or even sometimes from boot) we get an error when trying to connect to the Verizon cellular network.

 

The error: Can't connect to this network. Enter an APN and try again.

 

After speaking with Verizon and troubleshooting using the steps below, we are still getting the error.

 

Troubleshooting steps:

 

  1. Issue occurs on multiple devices
  2. Issue occurs with multiple SIMs in different devices
  3. Latest SnapDragon driver has been installed. HP It4120 SnapDragon X5 LTE. Version: 10.0.14393.1198
  4. Windows is up to date.

 

If anyone has any ideas then they will be greatly appreciated.

 

Thank you.

 

- Chris

3 REPLIES 3

‎09-20-2017 09:42 AM

HP Recommended

Hi!

 

Could you provide me with the exact model of the x2 you use? 

 

I can definitely get that driver link posted for you, once i get the model type.

I'm an HP Employee

‎09-20-2017 09:53 AM

HP Recommended

Hello Levi.

 

The serial number of a tablet I have is: 5CG6426B8D

 

Please note that the driver version I have installed is 10.0.14393.1198.

 

The date on the driver is 04/27/2017.

 

Thank you.

 

- Chris

‎09-20-2017 10:01 AM

HP Recommended

THank you for that. I am also going to include other downloads I would recommend to assist in the communication between the hardware and software.

 

1.) BIOS Update : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g1/8741943/swItemId/ob-1...

 

2.) Chipset Installation Utility : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g1/8741943/swItemId/ob-1...

 

3.) Snapdragon Driver : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g1/8741943/swItemId/ob-1...

 

The Snapdragin driver will show a different date than what you had provided me with. However, the version is different and the most recent from our site.

I'm an HP Employee
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.