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HP Elite X2 with SnapDragon Network Adapter
09-18-2017 07:39 AM

Hello all!
I am having a problem with the HP Elite X2 and Verizon Wireless. I suspect this is a driver issues for the SnapDragon.
The company that I work is issuing out HP Elite X2 tablets with the SIM card slot for mobile internet access.
However, 50% of the time when the tablets go in to sleep mode (or even sometimes from boot) we get an error when trying to connect to the Verizon cellular network.
The error: Can't connect to this network. Enter an APN and try again.
After speaking with Verizon and troubleshooting using the steps below, we are still getting the error.
Troubleshooting steps:
- Issue occurs on multiple devices
- Issue occurs with multiple SIMs in different devices
- Latest SnapDragon driver has been installed. HP It4120 SnapDragon X5 LTE. Version: 10.0.14393.1198
- Windows is up to date.
If anyone has any ideas then they will be greatly appreciated.
Thank you.
- Chris
09-20-2017 09:53 AM

Hello Levi.
The serial number of a tablet I have is: 5CG6426B8D
Please note that the driver version I have installed is 10.0.14393.1198.
The date on the driver is 04/27/2017.
Thank you.
- Chris
09-20-2017 10:01 AM

THank you for that. I am also going to include other downloads I would recommend to assist in the communication between the hardware and software.
1.) BIOS Update : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g1/8741943/swItemId/ob-1...
2.) Chipset Installation Utility : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g1/8741943/swItemId/ob-1...
3.) Snapdragon Driver : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elite-x2-1012-g1/8741943/swItemId/ob-1...
The Snapdragin driver will show a different date than what you had provided me with. However, the version is different and the most recent from our site.

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