HP Lap Dock wireless settings app cannot install

[Watashifr]

I cannot install the HP Lap Dock wireless settings app on my Elite X3. According to the Microsoft Store, the app is not available for my device? 

[jrbreunig]

Hello,

I'm experiencing the exact same issue where the HP Lap Dock Wireless Settings in the Windows App Store says "This app is not compatible with this device."  I recently purchased the HP Elite x3 for Verizon through the Microsoft Store.  I wonder if the Verizon version is not compatible with the HP Lap Dock Wireless Settings app.  Is yours also for Verizon?

Joe

[Watashifr]

Mine is an unlocked version. My problem was caused by restoring a backup from a different device (a Lumia 950XL) which somehow convinced the HP that it was in fact NOT a HP. I did a hard reset without restoring any backups and my problem was solved.

[SovereignRD]

Unfortunately tried this on my Verizon Elite X3 full wipe hard reset still would install ALL the HP apps except the HP Lapdock wireless settings app. Even after the miserable time consuming task of setting up everything from scratch since it seems from posts here that restoring from a backup was the issue. However the issue seems to be with this version the Verizon version of the device. NONE of the HP apps will install on any other Windows 10 Mobile device. However strangely on the EliteX3, ALL HP apps install except the HP lapdock wireless settings app. So the apps do seem to know which device they are installing on, but for some reason this issue seems to be exclusive to the Verizon version of the EliteX3 not being able to install this and only this particular app. So if this helps HP, the issue is Exclusive to the Verizon version, and the HP lapdock wireless settings app only. All other HP apps WILL install after a hard reset setup from scratch no restore, except the HP lapdock wireless settings app.

[jrbreunig]

I too painstakingly tried a hard reset on my unlocked HP Elite x3 for Verizon.  Looking under Device information in About, the Model specificially states "HP Elite x3 Verizon", so I think you are right.  The HP Lap Dock Wireless Settings app is looking for a regular HP Elite x3.

I also tried to recovery the device using the Windows Device Recovery Tool.  According to HP, this software may be used to pull the original image from a repository for recovery.  However, it consistantly fails.  Again, possibly because of the "Verizon" specifics of this phone, such unique firmware to open up the Verizon bands.  The Microsoft Lumia 950 and 950XL had the capability to operate on the Verizon bands, however, Verizon would not allow them to connect up to their network.

If this is the case HP, would you mind opening up the HP Lap Dock Wireless Settings up to the Verizon version of your HP Elite x3?

Thanks!