HP SLATE 7 WONT TURN ON...!!

[GOONA66]

Hi

I was trying to charge my daughters Slate with usb cable when an error code came up which unfortunately i did not get.

and in doing so the slate wil not power on , i have held button down for  10-20 10-30 seconds still nothing. here are details of slate.

Slate 7

beats audio

HP-HQ-TRE. 71004 Boeblingen, Germany

FCC ID B94SUNB12 IC 3905A- SUNB12 RMN: SUN-B12

 HP Slate 7 - 4601

I did notice something on your video about where to find serial. No such sticker resides on this tablet or my stepsons tablet which was given to them by their granmother...And the serial number i did find on the side of the tablet does not register at all onyour support page when you have to input serial number in order to chat with tech-support....Hope you can help....stressed parent.

[Great-Deku-Tree]

Hey @GOONA66 ,

Welcome to the HP Forums!

I understand your daughters Slate 7 tablet will no longer turn on.

I would suggest following this guide to troubleshoot the issue: Tablet does not start (Android 4.1/Jelly Bean).

If the suggestions in that guide fail to resolve the issue please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.

Thanks!

[GOONA66 · Accepted solution]

Greetings

Thank you for your reply and i am glad to say that we sorted it out...(dead battery)...hahha..oh hum.!!

thanks again.