-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Tablets and Mobile Devices Archive
- HP Slate 21 Android 4.4.2 sdcard write issue

Create an account on the HP Community to personalize your profile and ask a question

01-16-2015 08:50 AM
Hi,
Recently there was an upgrade from 4.2 to 4.4.2 on my HP slate 21. After installation, the file explorer is not allowed to write files into external memory card or a hard disk. External memory is an important part of hp slate 21 since it has very little on-board memory. Please let me know if there is any solution regarding this issue.
Thanks
AK
01-16-2015 10:30 AM
Google changed the way Android works. There is little HP can do about it!
Perhaps this article can help explain how Google changed Android KitKat 4.4:
KitKat and SD cards — what's fixed, what's broken and what's misunderstood.
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
01-16-2015 10:46 AM
Hello,
Also note that you can still plug your Slate 21 into a "normal" computer and move the files manually. You just can't use Android to move the files.
Your file explorer should still read all files on the SD card.
I work for HP.
01-16-2015
10:56 AM
- last edited on
04-20-2016
04:37 PM
by
OscarFuentes
Hello,
You can reset your machine to Jelly Bean and restore the SD card functionality:
http://support.hp.com/us-en/document/c04081990
That should be generic to the Slate 21 -- what is your exact model number? (Ex. Slate 21-xxxx)
I work for HP.
01-16-2015 04:18 PM
@ChrisT wrote:Please do! Let us know if that works.
If this works, it will be the only HP device that has the ability to revert to Jelly Bean!
It has been reported many times that it is impossible to go backwards due to the design of the update.zip file that HP offers. Since it does not have a bootloader built into it, all attempts will normally fail...
WyreNut
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
01-16-2015 07:03 PM
Chris,
My slate model is "SLATE 21-k100". I tried the procedure you told me. It did not work i got the error as below. The update file size was only 262.27MB got from
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-118071-1
But the link which you had given me showed a screen shot of 416.74MB.
--Install /sdcard ...
Finding update package...
Opening update package...
Verifying update package...
E:failed to verify whole-file signature
E:signature verification failed
Fail
-- [SD]Can not run other update process[2]
Installation aborted.
