HP Support Assistant can not add my wireless x3500 mouse

[RisavSarkar2305]

HP Support Assistant can neither detect my wireless x3500 mouse nor add manually. When I enter the serial number and the product key,  it say that device not found...Please help!.

Product key:H4K65AA

[The_Fossette · Accepted solution]

Hi @RisavSarkar2305,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues adding the mouse as a device in HP support assistant.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that you cannot add wireless mouse as a device on HP support assistant. Wireless mouse is an accessory and you can find the mouse in the accessories section of HP support assistant.

Please refer to the below article for more information on how to use HP support assistant.

http://hp.care/2Dk6bZ3

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[RisavSarkar2305]

But I can add X3000 wireless mouse.....

[The_Fossette]

Hi @RisavSarkar2305,

Yes, you should be able to add the mouse as an accessory.

Hope that answers your question. If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!