HP pavilion x2 detachable black screen

[kahauna]

Have this tablet, powers up, as in white light on the side comes on, screen lightens slightly, but that's it. Don't know how to get past it.

(Also, the arrow cursor is visible if I use the mouse pad, and if you touch the screen, a trail from your finger is visible.)
Haven't got a clue, can anyone help?
Don't know the specs other than then being bog standard.
Model: HP Pavilion x2 detachable 10-n155sa

Sometimes when I press the power button and the volume up/down or the Windows button (can't remember which as it's all hit and miss) the HP logo starts and the loading circle spins, but then back to the (lighter) black screen. 

[kahauna]

Hp support won't help as I didn't buy it from somewhere or other. Given up tbh

[Jeet_singh]

Hi @kahauna,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that the notebook powers on but does not boot into the Windows anymore.

To provide you with an accurate solution, I'll need a few more details

Have you recently made any changes on the printer before the issue started?

When was the last time it worked (date)?

Was there any update/reset interrupted recently?

In the meantime, let's start off by performing a Hard reset on the notebook:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. If your notebook is listed in the table, use the instructions specific to your computer. For all other notebooks, press and hold the Power button for 8-10 seconds.

Note: You should not attempt to remove a sealed battery. Doing so can void your warranty.

When you press the power button, LED lights to blink or glow, a fan spinning sound is heard, but the display remains black, and the notebook does not start.

If the computer is on, but the display remains blank, see HP Guided Solution - No Power or No Boot Troubleshooting.

Attempt a Bios Recovery

Run the System diagnostic test as well as an extensive test on the Hard drive and Memory from F2(Please capture the failure ID for further assistance).

For more details, please follow the steps suggested in the support document for - HP Notebook PCs - Computer Does Not Start (Windows 10)

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[kahauna]

Managed to get the reset screen. My account was still there to select, put in password and reset started, but has stopped at 62%

[Jeet_singh]

Hi @kahauna,

Thank you for replying,

I appreciate your time and efforts,

As I understand you were able to get through the reset screen but unfortunately, it's got stuck at 62%. Don't worry I have a few other steps which should help you to resolve this issue.

I would suggest here is to perform a Hard reset on the notebook. Next thing, I would suggest here is to run the system diagnostics test as well as an extensive test on the Hard drive from F2, please follow the link from the previous post. 

Depending on the test results, if all the test passes, I would suggest you perform a system recovery. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

Please respond to this post with the details for further assistance.

Regards,