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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2020 03:55 PM

HP Recommended
Product: HP slate 21 k100
Operating System: Other

Buenas, tengo una HP slate 21 k 100,

Hace un dia se actualizo, lo apague  y al siguiente dia se quedo en el logo de inicio y se reinicia indifinidamente, trate de recuperarlo haciendo hard reset pero creo que esta dañado algo y sale error.

 

les adjunto una imagen

WhatsApp Image 2020-05-30 at 4.50.34 PM.jpeg

 

quisiera saber si tendra alguna solucion?

 

saludos

2 REPLIES 2

‎06-02-2020 03:58 PM

HP Recommended

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Community in Spanish, and post your question there so you can get support in Spanish.

 

Thank you for your understanding.

HP Support Community

I work on behalf of HP

‎06-03-2020 01:49 PM

HP Recommended

Hi,

 

A few days ago I updated some apps and the next day when I turned on the computer it stayed on the logo and restarts on its own.

I have tried to make HARD RESET cannot get an error type.

 

attached imageWhatsApp Image 2020-05-30 at 4.50.34 PM.jpeg

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