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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-25-2017 07:18 AM

HP Recommended
Product: HP notebook 15-ay503tx
Operating System: Microsoft Windows 10 (64-bit)

My HP notebook is facing some charging problems (charges very slow) and I've been recommended to update the BIOS of my laptop. There is a BIOS update available when I check with HP Support Assistant .The BIOS update downloads succesfully and  the installer window of the BIOS setup pops-up. After clicking on few "next" buttons , a pop-up shows the following message and I don't know what to do. Here's what I get:

 

. The  BIOS update may not fully update in  legacy flash method. Please select  "Create USB Flash Recovery Drive"   to create crisis dongle and run this utility again.

Click "Exit"  to close this utility.

 

. Only update BIOS region.

 Click "Continue" to continue the flash process.

 

 

The first option just closes the HP BIOS Utility and doesn't update the BIOS.  My question is that should I proceed with the second option which says "Only update BIOS region " ?

 

This might be a dumb question but since updating the BIOS is a delicate process, I don't want to take any risk.

 

ThankYou.

1 REPLY 1

‎12-26-2017 08:50 AM - edited ‎12-26-2017 08:50 AM

HP Recommended

Hi @owais3,

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that you are having issues updating the bios on your computer.

 

I'll be glad to help you 🙂

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article to update the bios on your computer.

 

http://hp.care/2w2R6uD

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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