Hotsync error: The Instruction at 0x referenced memory at 0x The memory could not be read

[kiki95h]

I had to reinstall Windows 8.1 (OS got corrupted) so I reinstalled it on a new SSD. The rest of the system is the same.

Prior to this, I had been using the same (Windows 8.1) on my HDD. I had been successfully running Palm Desktop v4.2 and the Aceeca x64 hotsync drivers. A few glitches but I could sync and all was fine. Life was good.

Now, however, installing them and running them exactly like the previous drive (Administrator, Compatibility Mode: XP SP2) is producing an error at the end of the Hotsync:

"The Instruction at 0x**** referenced memory at 0x**** The memory could not be read."

Then Hotsync.exe gets shutdown.

It seems like the sync actually does happen but this error is very disturbing. I just don't understand why it would not run since it's the same OS (Win 8.1) etc.

Does anyone have any ideas?  Online searching suggested problems with my RAM (doubtful, as I don't have any other errors yet) but I did run MemTest and the RAM is fine.

I sure hope that there's someone still reading this forum! Thanks.

[smkranz]

Hi and welcome to the HP Support Community.

I don't know that specific message, but if the data on your TX is still good, try setting all Hotsync conduits to Handheld Overwrites Desktop, and Hotsync again.

If that doesn't work, and you want to preserve and backup the data on your TX, you might want to use a freeware utility called NVBackup and a SD card, to back up the contents of the TX onto the card.  It's pretty magical. 

[kiki95h]

Thanks for your reply. I was pessimistic that anyone was still out there!

The good news is that, like I said, I was running Palm Desktop v4.2 and Hotsyncing perfectly fine on Windows 8.1 last week. This was on a different harddrive so I have that data still (and I'm religious about backing up my Palm folder).  It's just that I installed Windows 8.1 on a (new) SSD and tried to install and run the above Palm programs...just like I still can (if I boot to that drive instead of the SSD).

I just don't understand how the same software and same drivers on the same OS give an error now when they run fine on the other drive.

Secondly, also like I said, it does appear that the data actually does Sync/transfer but the Hotsync Manager crashes at the end of the sync every time.

I suppose this is to be celebrated at least. I would just like for this to run without error and the accompanying panic.

Thanks again.

[smkranz]

If Palm Desktop is trying to sychronize files between the handheld and the computer, it could be experiencing a conflict between the data.  That is why I suggested setting the Hotsync Conduits to Handheld Overwrites Desktop.

Take a look at your Hotsync Log to see if it has any abnormal messages which might suggest what's going on.

[kiki95h]

Arrrgh! I had typed a detailed response and it failed to post.  Here goes again.

I'm sorry I did not respond to that part of your response earlier.

Long story short, I had already tried to change the sync settings but they don't seem to stick. Wasn't sure if this was related to the Memory error or not.  As I was composing this reply I tried again and even as I was trying to change the settings (without syncing), hotsync.exe failed and none of my changes were saved.

So it's looking like it's not related to my device or it's content after all.

Just wish I could understand why, everything else being the same, hotsync.exe no longer runs properly on my system.

Appreciate your time. Thank you.

(Oh!  Also, no messages in the Hotsync logs. They all look OK.)

[smkranz]

Trying to think what else could be going on, and the only thing that comes to mind is that you're running an older version of Palm Desktop on a Windows 8 machine, and it might not be playing nice with the new SSD.  Palm Desktop 6.2.2 was released to be compatible with Windows Vista and newer.  Many people were still successfully running PD 4.2 on newer Windows computers, like you.  But the SSD could be the straw that broke PD 4.2's back.  

So, you could try installing 6.2.2 to see if it fixes anything on your current configuration.  Unfortunately, HP no longer hosts it as a download.   If you want to give it a go, let me know

As mentioned before, if you don't want to put the data on your TX at risk, I strongly suggest you download and install NVBackup onto the TX or onto a SD card, and back up the entire TX onto the card.  This is especially true if you try updating Palm Desktop.  Since you're having issues of unknown origin, best to not take chances.  The file is a simple .prc file which you can copy onto your SD card (copy it into the /launcher folder on the card) if Hotsync can't install it.  As an experienced TX user you prolly are aware that the TX cannot use SDHC cards, at least not without a hack.  The card should be a regular SD card up to 2 GB.

Keep trying!  

[kiki95h]

Hi again, smkranz

I can only hope you might still check these old forum posts.  The original problem I wrote about just eventually stopped (syncs were fine and without error) and that was good until my entire PC failed to boot 2 weeks ago. As a result I had to reinstall Windows and all my programs etc.

Interestingly, the reinstall of the Palm Desktop and Hotsync Manager (and drivers) appeared to go without a hitch - for the first time ever (since I got my Windows 8.1 x64 computer). I was lulled into thinking that everything was ok, but unfortunately, every few days now I discover another Palm app that is not workign properly. First it was my Contacts that were mangled (data rearranged among them). I worked around that by importing an old backup copy of the "Address" folder and hoping I hadn't lost too much in the time between creating the backup and the reinstall.

However, today I noted that the calendar data has many errors and weird behaviour. I may well try the same (swap out the datebook folder for a backed up copy) and wrack my brain to recall the missing info.

HOWEVER, it looks like (maybe) the handheld device data isn't yet corrupted and I would like to try to ALSO back it up...using the software you recommended. NVBackup.

Can you please help me? I don't know how to use it. I managed to download a .zip file (onto my PC) but I don't know how to actually get it onto my SC card so I can run it. (I did try just copying it there via a cardreader but that didn't work.)

Could you please help? The "ReadMe" document that comes with it just somehow presumes the program is already on the SD card and picks up from there.

Any hope?

(Also have you ever seen the data get all messed up after a hotsync? Do you have any advice on that too?)

Thank you.

[smkranz]

duplicate post in error

[smkranz]

Hi there.  If you have NVBackup in a .zip file on your computer, it will have to be uncompressed on your computer first.  You should see a nvbackup.prc file in the .zip archive.  Save that file to anywhere on your computer.  Then use your SD card reader to copy that file to your card.  The card has to be a standard SD card (not SDHC) no larger than 2GB.  If you have already used the SD card in your handheld, then it should already be formatted properly.  If not you'll have to create the right folder.  In order for the handheld to run the program, it needs to be in a folder on this path:  D (or whatever else the card's drive designation is) :/launcher

Hope that helps.  If you are able to run the program on the handheld, it is pretty self-explanatory.

[kiki95h]

How awesome you're still there! Thank you for the reply.

I had unzipped the file and I had dragged it onto the previously used card but, clearly I had still done something wrong. I did manage to get it onto the card via QuickInstall and ran it.

Then I did a Hard Reset and reloaded the backup from the card. Fascinatingly and frustratingly, the data on the TX looks ok but syncs incorrectly. After every Hotsync, I could see all the mangled entries on the Desktop but it would still look fine on the TX. You'd think that they would eventually match but no. So that's how I got the idea to back up the TX data, hardreset, reinstall the data and sync but that didnt' work either.

I have had to resort to losing the 2 weeks of data I've entered (if only I knew what it all was). I'd be happy to put it in again but I have no idea all the things I'd entered. I dragged in 2 uncorrupted back up folders for Addresses and Datebook (memos still seems ok) and (after yet another Hard reset) synced the PC to the TX.

I am so very anxious that this mystery corruption will happen again. If so, the whole system will be too risky to continue to use. Don't get me wrong, I know that I'll have to come up with something eventually but there just is nothing so simple and reliable (oops!) and functional as my Palm. My phone plan does not have data - so to use something like Google Calendar will only let me have about 2 months of data actually ON my phone. I often need to search back over years in the Calendar, so that just would not work for me. I need my all my data when there is no WiFi. (There still are places in the world where that is the case!)

Thank you again. And thank you for not lecturing me to "get rid of" my Palm.