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creative88
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How can I start a factory reset from the Recovery partition if I don't have the HP Recovery Manager?

HP Recommended
Pavilion x2 12-b000na
Microsoft Windows 10 (64-bit)

I want to reset my HP Pavilion x2 12-b000na to factory settings, by reinstalling from the Recovery partition.

 

However, the laptop is currently running a 'clean' Windows 10 installation downloaded directly from Microsoft, which does not include the HP Recovery Manager.

 

I understand that I can't just download the HP Recovery Manager, so given that, how can I start a factory reset from the Recovery partition?

 

Many thanks in advance for any response.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@creative88

 

Welcome to HP forums, I see that you want to do a factory reset from the recovery manager.

 

You would require a recovery media to reset the computer.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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