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gaetano23
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How do I get replacement letter keys forlaptop keyboard?

HP Recommended
Envy laptop
Microsoft Windows 10 (64-bit)

I need a replacement letter key for my HP Envy 17m-ae111dx

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Riddle_Decipher
HP Support Agent
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@gaetano23 I'm afraid we don't have an option to change individual letters on keyboards, however, if you wish, you may replace the entire keyboard assembly,

here's how you can do this, (see screenshot below for part numbers & click here for additional details on your device's hardware)

 

you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

P.S: Welcome to HP Community 😉

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

 

Riddle_Decipher
I am an HP Employee

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gaetano23
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I feel it's outrageous that HP can not provide a letter key that probably costs them 10 cents and wants me to buy an entire keyboard for $163 instead!!! Very poor customer service/business practice, especially since my computer cost over $1000 to begin with.

SHAME ON YOU HP!!!!!!!!!!!

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
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@gaetano23 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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