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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-02-2020 11:12 AM

HP Recommended
Product: HP 10 2101

HP 10 2101 tablet extremely slow. Tried removing some of grandkids apps but no help. What might I do? Much thanks.

2 REPLIES 2

‎02-04-2020 02:39 PM

HP Recommended

@Joesonjr
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Factory Reset:

  1. Tap Apps.
  2. Tap Settings.
  3. Under Personal, select Backup & reset. Note: For a full reset, make sure the Back up my data and Automatic Restore checkboxes are unchecked.
  4. Under Personal Data, select Factory data reset.
  5. Tap Reset. This should improve overall device performance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-04-2020 04:04 PM

HP Recommended

Something less drastic to try - go to Settings/Storage/Cache and tap it.  Tap the "Clear Cache for all apps" to free up some RAM.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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