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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-24-2013 01:25 PM

HP Recommended

How could i know whether my tablet is working or not? 

‎08-14-2013 06:03 AM

HP Recommended

hi there just bought a new hp touchpad 32gb charged it up but i am  only getting a battery sign with question mark can anybody help me out please.

‎08-14-2013 07:29 AM

HP Recommended
@johnburnley wrote:

hi there just bought a new hp touchpad 32gb charged it up but i am  only getting a battery sign with question mark can anybody help me out please.

How long did you let it charge?  Sometimes it will take hours for it to come alive.

 

There are several other threads already discussing this topic, but they all say the same things:
 
--Check your charger.  Many of the USB cables supplied by HP were fragile, and break easily.  Try another micro-USB cable with a charger that supplies 2 amps (2,000mA).  If using an HP charger, check the prongs on the transformer - they are removable, and if twisted out of position no current will flow.
 
--Try all the resets - simple (hold both the power and center button for 15 - 20 seconds until the HP logo appears).   Advanced (press and hold the power, center, and volume down together until logo appears.  May give the option to completely erase the unit!)
 
--Use a TouchStone to charge the device if you suspect the female charging port on the TouchPad has been damaged.  
 

 
WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

‎08-14-2013 08:22 AM

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i  have had it on charge for at least 6 hours and all i have got on the screen is a sign showing a battery with a question mark ive tried all the sugestions of holding the buttons down but nothing happens is it telling me the battery is useless.

‎08-14-2013 07:21 PM

HP Recommended

As a last resort you could try the difficult, but doable "tpdebrickv004" method.  You'll have to mount Ubuntu on your computer and follow the directions exactly.

 

A developer came up with this program to "wake up" stuck TouchPads.  I successfully used it once, but the touchpad went dead for good after a month.  I believe it had a damaged USB port that prevented proper charging and connections.

 

TPdebrick

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

‎09-12-2013 03:33 PM

HP Recommended

I've tried two charger and nether one did the job.What Do I Do!

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