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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-11-2017 09:29 AM

HP Recommended
Product: hp 10 2101us
Operating System: Android 4.4 KitKat

my tablet crashed and wouldn't  start up

4 REPLIES 4

‎07-12-2017 11:58 AM

HP Recommended

@welcter

 

A very warm welcome to the HP community. A very good day to you. 

 

I understand that you have an HP 10 Tablet - 2101us. I read that the tablet has crashed and will not boot up. Not worry, I'll do my best to help you. 

 

To provide an accurate resolution, I need a few more details: 

  • Did any software changes or updates happen on the tablet after which it may have crashed?
  • Do you receive any error messages on the tablet screen?

Meanwhile, I did some research and and suggest you to perform a factory reset on your tablet. This will delete all information stored on the tablet and restore the tablet to its original factory condition:

Please perform the steps from this HP article for a factory reset on the tablet. 

 

I hope this helps. Please feel free to keep me posted. Good luck! 🙂

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‎07-17-2017 06:06 PM

HP Recommended
I'm sorry it took so long but I've been working a lot. I tried the factory reset but it didn't work. Any other suggestions.
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‎07-17-2017 06:08 PM

HP Recommended
Just to let you know it crashed during a firmware update.
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‎07-17-2017 06:08 PM

HP Recommended
No error messages
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