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Rene7
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I lose the mouse/touchpad on Elite X2 1012 G1

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Elite X2 1012 G1
Microsoft Windows 10 (64-bit)

On my brand new Elite X2 1012 I can't find the cursor/mouse after restarting from sleepmode. The touchpad doesn't respond at all. An External mouse by USB works fine though. 

After rebooting it ins't always solved; right now I recently restarted for use of the hadrware-testing (all results positive), but no touchpad-mouse.

 

Any clues what to do next?

 

 

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Gelio
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I do not know if you have resolved your keyobard/touchpad issue yet, but HP just release a new BIOS, ver 1.13 last week which seems to resolve this issue.

Rene7
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thnx, I'll run the update en see if it helps...

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WinLee
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I had high hopes for this to work too. Before the BIOS update occasional vacation of the touchpad/mouse was curable by the Shut Down (restart was not helping). With updated BIOS touchpad seemed to have been back in the game until one day passed and it fall off completely. By "completely" I mean that now neither shutting down nor restart helps, only hard reset (holding power button for 15 secs as advised by HP for Win8). Any fresh ideas how to fix this once and for all?

After the hard reset I put Elite on sleep for three times looking if any behaviour pattern. Touchpad has been working fine so far, but hard resetting the device every time touchpad/mouse is gone is hardly an option.

P.S. Funny thing was that on a number of occasions touchpad/mouse was suddenly back to life for an instance. The mouse pointer became visible again and even moved few inches before acting dead again.

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Gavin4g
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me too, I have bluetooth mouse that has disappeared having been flakey. teh touchpad comes and goes too. is it Win 10? HP or just teh elite.

 

the regular win 10 updates are slowing down it all feels worse than win 95 already...
does anyone at HP read this? do they care?

hey ho I doubt eitehr

Gavin

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Fphillipsiii
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I always need to remove my keyboard and then reconnect it and this always restores my mouse... No need to shut elite off when doing this
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