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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-30-2017 01:42 PM

HP Recommended
Product: W2Q00AA
Operating System: Microsoft Windows 10 (64-bit)

I have a bluetooth wireless mouse, Model HPZ5000, which is now asking for a pin that I do not have in order to use the mouse.  I never had this problem before, and I do not have a pin or know how to get a specific pin for this.  As of now, this mouse is useless to me because I cannot get it to work.  I purchased it last April 25, 2017.

 

I cannot get someone to talk to, and the system keeps asking for the same information without a result.

1 REPLY 1

‎11-30-2017 02:06 PM

HP Recommended

@Jkarver74

 

Your mouse may not be compatible with Windows 10.

 

HP Z5000 Dark Ash Silver Wireless Mouse > Specs

 

 

Try PIN 0000

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

 

Dragon-Fur

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