@Bari8
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
To reset all settings and delete all data on the device:
- 1. Touch the Menu button, and then touch the settings .
- 2. Under PERSONAL, touch Back up & reset.
- 3. Under PERSONAL DATA, select Factory data reset, and then follow the on-screen instructions.
Back up my data—Select the check box to enable backing up app data, Wi-Fi passwords, and other settings to Google servers, or clear the check box to disable this feature.
- Backup account—Select a Google account for backing up data.
- Automatic restore—Select the check box to enable backed up settings and data to be restored when an app is reinstalled, or clear the check box to disable this feature.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
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