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Veux114
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In need of wifi troubleshooting

HP Recommended
Hp Elite x3

Hey there just got my new Hp Elite x3 in the mail, bought it off ebay.

I unboxed it and sped through the setup without any problems, skipping over the wifi setup for time purposes.

Finished with the setup, got a few apps, starting moving over my contacts, then when i go to finally connect to my wifi it tells me there are no networks within range (which is a lie)

Cellular data works fine, calling and texting has no problems. But it will not find any networks.

 

Also update to this, the phone is now randomly restarting itself every 5-10mins without me touching the power button.

 

 

Any help would be much appreciated! 

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vj190425
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Hello Customer,

 

please refer to the document below

 

https://support.hp.com/us-en/document/c05170163

 

Regards,

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Regards,
Vijay
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ChrisT
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Hello,

It sounds like there may be an issue with your OS install.  I suggest you perform a system reset using Windows Device Recovery Tool.  https://support.hp.com/us-en/document/c05194685

 

I hope, since the phone is so new, this won't be a huge inconvenience!

-Chris

I work for HP.
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