Keyboard not working

[AnkurMittal3110]

Keyboard keys are not working when typed in laptop's settings option, I couldn't type the wifi password and I cannot search anything in search option of laptop. The keys are working in other apps that are installed from other sources. Kindly help me out in it. 

[praveen196]

@AnkurMittal3110 Welcome to HP Community!

I understand that keyboard keys are not working.

Please perform the keyboard test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

To sign in to windows, please perform the below steps and check.

There are several different kinds of keyboards for PCs. The most common type is a physical, external keyboard that plugs into your PC. But Windows has a built-in Ease of Access tool called the On-Screen Keyboard (OSK) that can be used instead of a physical keyboard.

You don’t need a touchscreen to use the OSK. It displays a visual keyboard with all the standard keys, so you can use your mouse or another pointing device to select keys, or use a physical single key or group of keys to cycle through the keys on the screen.

Keep us posted,

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