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‎01-02-2020 12:27 PM

HP Recommended

Hello, every few days my laptop freezes again for few mins. I believe the laptop is defective even though I ran system test, memory and hard drive and the result is passed. I bought the laptop on 22 of December 2019 and the warranty expires on 21 December 2020. Is there anyway I can exchange laptop?

‎01-02-2020 05:07 PM

HP Recommended

Hello, in effect it is maybe possible. You can contact HP here: 

https://www8.hp.com/ca/en/contact-hp/contact.html

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

‎01-27-2020 08:09 PM

HP Recommended

I ran a system test and there was no issue. I ran system recovery since 20th January 2020 and everything seems to run fine. I believe it was software issue. The tiny dot pixel in my laptop disappeared after performing system recovery.

‎03-19-2020 12:14 PM

HP Recommended

I think I found the program that was causing the laptop to freeze for few minutes. It is a steam program a gaming application. When I closed steam everything run fine.

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