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07-03-2020 08:50 PM
The tablet is stuck in the HP logo screen. Tried to Wipe/Factory Reset by pressing Volume up and power. But it keeps saying an error E:/ Cant Mount/Cache (invalid Argument) like that. Tried flashing by using an sd card but still same error. Cannot even wipe cache partition still shows same error. Wanted to try rebooting through ADB but I cannot access the USB DEBugging inside the tablet since I cant get through the logo screen. Thanks for Reading. Hope someone can help me to fix it. Wanted to try rebooting through ADB but I cannot access the USB DEBugging inside the tablet since I cant get through the logo screen.
07-06-2020 05:38 PM
@Rafaelizee If you aren't able to get through it after performing a hard reset, disconnecting the power cable and holding the power button for about 30 seconds, then restarting the device, you may need to perform a factory reset to get back into the device:
Here's what you'll need to do:
If your tablet does not start normally, or if you do not remember the lock screen password, it might be necessary to perform a reset without turning on the tablet.
All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.
Use the following steps to begin the factory reset:
Charge the tablet for at least half an hour, and then disconnect the charging cable from the tablet.
If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.
Select your tablet model from the list below to view instructions for resetting the tablet.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here (Skip to Resetting when the tablet does not start)
(By the end of this article all the issues should be resolved)
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07-07-2020 12:45 PM
@Rafaelizee If none of the steps from the article I shared was helpful, it could be due to a hardware malfunction, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee