My computer starts up, shows the hp sign and then turn's off.

[Josiah18]

Hi, when I turn my laptop on the hp sign shows and after that it the screen goes black nd the laptop shuts down. I did a diagnostics test, the battery test failed.

The Failure ID is : UBQ2S1-000A8D-MFKR4J-C0BA03. 

The product ID is LW756ES#ACQ

[The_Fossette]

@Josiah18

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the failure ID you have shared and it looks like the battery on the computer is gone bad and needs replacement.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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