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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2020 07:17 PM

HP Recommended
Product: HP X3000 wireless mouse
Operating System: Microsoft Windows 10 (64-bit)

I have a Lenovo ideapad running Windows 10 (64 bit) and today bought a brand new HP X3000 wireless mouse which is not being detected by my OS.

I have repeatedly switched USB ports for the dongle, pressed the connect button for 10 seconds, 15 seconds right up to 120 seconds in 5 second intervals. The Operating System still refuses to recognise it as connected.

Can anyone please help me with this? I have used HP kit for the last 6 years without too many issues which is why I bought this mouse today.

1 REPLY 1

‎03-26-2020 01:53 PM

HP Recommended

@DaveyBoy54 Welcome to HP Community!

 

I understand that the  HP X3000 wireless mouse is not working.

 

Do not worry. I will try to fix the issue.

 

Have you tested this mouse on a different computer?

 

Please refer to the following link to how to connect the mouse to the computer.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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