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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Auro8991
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Message 1 of 4
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New HP Laptop charging very slow

HP Recommended
Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

Hello Everyone,

 

It has been some 3 months since I've bought a HP Gaming laptop. It was working perfectly until 2 days back when i started seeing a weird issue. The battery was charging extremely slow. It took over 5 minutes to charge 1% and if the load on the system is high, for example playing games, it literally just stays put at the same percentage it was.  The laptop is under warranty but before going ahead i want to see if anyone in the community can help.

 

Laptop Details:

=============================================

OS - Windows 10 Home Single Language 64-bit

Processor - AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx

RAM: 16 GB Dual Channel - 2400MHZ

System BIOS: F.08

Graphics: NVIDIA GeForce GTX 1050 - 3 GB

 

Usage Pattern:

============================================

Office work : 10 hours

Gaming: 2 - 3 hrs

 

Things to Note:

=============================================

>Battery once Fully charged discharges normally. It gives me around 3.5hrs on a full charge on office work

>Previous i could charge to > 50% within 45 minutes of plugging in.

>I am using all original HP Accessories since its a new laptop.

>I tried different power outlets but had the same issue.

 

Last time successfully charged with speed - 08th August 2020

Problem since - 09th August 2020

Major changes in Software - Upgraded to Windows 10 2004 Build

Drivers - All are up to date (verified using the HP support Assistant Tool)

Windows Update: All windows components are updated. Even the ones from the windows Store

Antivirus: Ran a full scan and nothing came up. Everything is clean.

System Diagnostics - Ran a battery and AC Adapater Test - Everything Passed. I have the logs with me.

System Diagnostics- Ran a full system check - Everything Passed. I have the logs with me.

Microsoft ACPI-Compliant Control Method Battery driver - Updated

 

I think i have tried everything possible in my capacity. Is there anything else i missed or can be done? If yes, please let me know. Otherwise i have to ring up the service center for a new adapter. 

 

Thanks

Aurobindo

 

3 REPLIES 3
Auro8991
Author
Level 1
3 2 0 0
Message 2 of 4
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HP Recommended

To help members more on this i am attaching the details of the tests i performed.

All drivers updatedAll drivers updatedBattery details.PNGBIOS version and general specsBIOS version and general specsUEFI Test on adapter and batteryUEFI Test on adapter and batteryWindows UpdatedWindows Updated

 

Here are the detailed logs of the UEFI Tests:

AC Adapter Test Logs:

=====================================================================

TestVersion = 1.17.4.0
TestId = ce813c65-bfbe-4a52-9007-d8d9be06c35d
StartTime = 2020-08-12T09:33:41
ExecutionDuration = 00:00:00
Result = ExecutionPassed
PassID = 29857-65910-93258
==================================================
2020-08-12 09-33-42
--------------------------------------
2020-08-12 09-33-42
BatteryTest: 1.17.4.0 2020-08-12 09-33-42
Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Users\Auro\AppData\Local\Temp\HPDIAGS\ce813c65-bfbe-4a52-9007-d8d9be06c35d 2020-08-12 09-33-42
AC Adapter Test Started 2020-08-12 09-33-42
CASL Found in HP Folder 2020-08-12 09-33-42
CASL Version: 7.1.15.1 2020-08-12 09-33-42
CASL File Version: 7.1.15.1 2020-08-12 09-33-42
Running ACAdapterTest... 2020-08-12 09-33-42
AC Adapter Test Started 2020-08-12 09-33-42
AC Power connected. 2020-08-12 09-33-42
Smart Adapter Status : 1
2020-08-12 09-33-42 The Smart Adapter power rating meets system requirement.
2020-08-12 09-33-42 AC Adapter Test Complete

 

Battery Test Logs:

=====================================================================

TestVersion = 1.17.4.0
TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance = 1
StartTime = 2020-08-12T09:33:03
ExecutionDuration = 00:00:37
Result = ExecutionPassed
PassID = 29857-63610-93258
==================================================
CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
ACAdapterStatus: False
Primary_TestresultString: OK
Primary_DesignCapacity: 4550mAh
Primary_FullChargeCapacity: 3940mAh
Primary_RemainingCapacity: 3586mAh
Primary_MaxError: 1
Primary_CycleCount: 143
Primary_Temperature: 26deg C
Primary_Voltage: 12805mV
Primary_Current: 255mA
Primary_DesignVoltage: 11550mV
Primary_Status: 128
Primary_CellVoltage1: 4271mV
Primary_CellVoltage2: 4269mV
Primary_CellVoltage3: 4266mV
Primary_CellVoltage4: 0mV
Primary_SerialNumber: 35693 12/20/2019
Primary_ManufacturerName: 333-AC-4B-A
Primary_BatteryCTNumber: 6HUFU0F81D593C
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Failed
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 86
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: False
Primary_DesignCycleCount: 1000

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Dragon-Fur
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Message 3 of 4
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HP Recommended

@Auro8991 

 

Start here to understand more about your battery so you can decide what you want to do next...

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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Auro8991
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So after spending over 4 hours with HP customer support all they had to say was to format my system. Yeah, that was their solution. They had no idea what was wrong with my system and their idea to correct it was well, you know format the system. I swear this is the last time i am getting an HP machine

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