-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
01-07-2020 12:25 PM
Hello.
The laptop doesn t start functioning even when the charges is in. There is no light or sign that it receives power from the plug.
Until now it was working only when plugged and now not even this is an option.
Any ideas of what can I do?
Thank you
Solved! Go to Solution.
Accepted Solutions
01-09-2020 06:03 PM
@TeresaAc Greetings from the HP Community!
Have you attempted to connect the device to an alternate power cord or adapter?
Or check with another wall outlet, excluding any surge protectors to check if it works?
While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter:
CLICK HERE FOR STEP BY STEP GUIDE
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
-
Clears the memory.
-
Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
-
Windows stop responding.
-
The display suddenly goes blank.
-
The computer does not wake from sleep or hibernate modes.
-
Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
01-09-2020 06:03 PM
@TeresaAc Greetings from the HP Community!
Have you attempted to connect the device to an alternate power cord or adapter?
Or check with another wall outlet, excluding any surge protectors to check if it works?
While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter:
CLICK HERE FOR STEP BY STEP GUIDE
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
-
Clears the memory.
-
Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
-
Windows stop responding.
-
The display suddenly goes blank.
-
The computer does not wake from sleep or hibernate modes.
-
Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Didn't find what you were looking for? Ask the community