Pavilion x2 10-n010nw sound card

[P5ychol]

 

I have a problem with hp pavilion x2 10-n010nw The device does not detect the sound card. Using recovery installed clean system, updated bios, installed all system update, update drivers - nothing help. I use Windows 10

[DavidSMP]

Hi @P5ychol,

Thanks for posting in the HP community.:) A very good day to you :)!  I read the post about sound issues with the computer.  It will be a genuine pleasure to assist you. 🙂

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)

For better clarity and to assist you better, I would require more information regarding this:

• Have you connected headsets and checked if there is sound on the headset to isolate the issue to the speakers or the sound card?
• Have you run diagnostics on the sound card?
  
  For starters, please check with a headset by connecting it to the audio port of the computer.
• You could use external speakers also.

Then please run complete system diagnostics on the sound card from this link: http://support.hp.com/in-en/document/c03467259 

Please follow the option “Running the UEFI Component Tests” and run the audio diagnostics on the computer. If the computer displays a failure code, then please make a note of it and contact HP phone support to get the unit serviced.

If the headset works, then the speakers of the computer need to be replaced. Please contact HP phone support in this regard also.

Steps to contact HP phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂